Refund Policy

You can ask for a refund within 48 hours of delivery if your item:

• arrived damaged or faulty,
• is not the item you ordered (wrong item, size or colour),
• is not as described in the listing, or
• was missing from your order.

Items should be unused and in their original condition. Keep the item and any packaging until your request is decided.

If you paid with Mobile Money you can cancel and ask for a refund while the order is still Placed or Preparing. Once your rider is on the way, please refuse the order at the door or contact support.

If you chose Pay on delivery you have not paid anything yet. You can cancel the order yourself while it is still Placed.

Change-of-mind returns after delivery, items damaged after delivery, and requests made after the 48-hour window. Delivery fees are refunded only when the problem was our or the vendor's fault.

Open My orders, choose the order and tap Request refund (or Cancel and refund). Pick a reason, add a few details and the Mobile Money number to refund to. You will see the status on the order and get a notification.

Our team reviews requests within 1 to 2 working days. Approved refunds are sent to your Mobile Money number, usually within the same day. If we decline a request we will tell you why.

If you already paid the rider in cash and your refund is approved, we send the money to the Mobile Money number you give us.

Use the support chat or email support@stylehubug.com.